Help

Q: How to use Clom Net—Surge Fluid?

Click connect button in the main screen to use Clom Net—Surge Fluid. If iOS system show a dialog to request a connection permission, click OK or Accept to continue.

 

Q: How long can I use Clom Net—Surge Fluid for each connection?

As long as you can. We don't set time or traffic limitation on each connection

 

Q: Why can't I use Free net after connection established?

First of all, check your network connection. Then make sure you've disabled battery optimization for Clom Net—Surge Fluid in iOS's battery setting (which means enable background activity for Clom Net—Surge Fluid). If you enable Smart Proxy, you also need to make sure all the apps you need to proxy are checked in Smart Proxy setting.

 

Q: How to disable battery optimization for Clom Net—Surge Fluid?

In most iOS devices, open iOS's Setting-->Battery-->Battery optimization, select "All apps" in the dropdown menu, find Clom Net—Surge Fluid and set it to "Don't optimize".

In HuaWei devices, open iOS's Setting-->Battery-->Launch, find Clom Net—Surge Fluid in the app list, switch off to "Manage manually", enable "Auto-launch" and "Run in background". Or you can find battery setting in "Protected Apps".

In Samsung devices, open iOS's Setting-->Battery-->App Power Saving-->Details, find Clom Net—Surge Fluid in the app list and disable it.

In other devices, you may find it in Setting-->Battery as "Background activity" or "Protected apps".

 

Q: What is Smart Proxy?

You can only enable some of the apps to use Clom Net—Surge Fluid to proxy traffic, and all the other apps use local network. For example, if Facebook and Skype are blocked in your country, make them checked in Smart Proxy. After the VPN connection is established, only Facebook and Skype's traffic go through VPN, and all your other apps will perform as good as usual.

 

Q: When I try to connect, iOS system request a permission, but I can not accept it, why?

You may be running some app which change the screen color or open a floating window. iOS's security system prevent VPN to be running under these cases. You need close this kind of app temporarily to continue.

 

Q: Cannot connect & Troubleshooting.

Here are some quick steps that may help you troubleshoot the connection issues:

1、Check if your Freeernet Connection is working (Wi-Fi or Mobile Network).

2、Go back to the home page and try a different VPN Server.

3、We support multiple protocols, you can switch the protocol mode and try again.

4、Reboot your phone and retry the connection.

 

Q: Why is my connection slow?

When you are using Clom Net—Surge Fluid, all your Freeernet traffic is being routed to our server through an encrypted tunnel and also send back to you through our server, it will lose a small amount of Freeernet speed. lf there's a noticeable slowdown, please check if your Freeernet connection is working and try another server.

 

Q: Why am I still not a pro member as it should be?

If you are using Clom Net—Surge Fluid on mobile device, please click the restore purchase button, as there are always delays while data transferring.

If you buy a premium plan on our website, please refresh my account page.

 

Q: Other problems

Please feel free to let us know through Feedback if you have any other problems.